Returns & Exchanges
At Jekca Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our customer support team with your order number and reason for return to receive a Return Authorization number.
Prepare Your Package
Place the items in their original packaging, ensuring all blocks and instruction manuals are included and the box is securely sealed.
Ship the Item
Attach the provided return label to your parcel and drop it off at any authorized shipping location or post office.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing