Frequently Asked Questions
Everything you need to know about your Jekca experience
What makes Jekca building blocks different from standard bricks?
Jekca utilizes a patented 'brick-through-system' that allows you to lock bricks together using screws. This ensures your sculptures are sturdy, durable, and won't fall apart even when moved.
How long does shipping usually take?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international delivery can take between 10-20 business days depending on your location.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the kits suitable for children?
Our kits are designed for adults and older children (ages 12+) due to the complexity of the builds and the presence of small parts which pose a choking hazard for young children.
What is your return policy?
We offer a 30-day return policy for unopened and unused kits in their original packaging. Please contact our support team to initiate a return authorization.
What should I do if my kit is missing a piece?
While we strive for perfection, mistakes can happen. If you find a missing part, please contact us with your order number and the specific part ID from the manual, and we will ship the replacement to you free of charge.